Terms & Conditions

General Terms and Conditions (Allgemeine Geschäftsbedingungen, AGB) of the online shop cleosdeco.com, including customer information. Version: 19 September 2026.

§ 1 Scope and seller

(1) These terms apply to all orders placed by consumers and businesses through the online shop cleosdeco.com.

(2) Seller and contractual partner is: Georgela-Mariana Cucuiet, Greuner Brook 1, 21271 Hanstedt, Germany, phone +49 1512 0734697, e-mail office@cleosdeco.com (hereinafter "we").

(3) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).

§ 2 Conclusion of contract

(1) The presentation of products in the shop is not a binding offer but an invitation to order. (2) By clicking the order button ("Order with obligation to pay") at the end of the checkout you place a binding order for the goods in your cart. Before submitting you can review and correct all entries. (3) We confirm receipt of your order immediately by e-mail; this confirmation is not yet acceptance. The contract is concluded when we accept the order by a separate order confirmation or by dispatching the goods, at the latest within 5 days. (4) The contract text is stored by us and sent to you with the order confirmation. The contract language is English or German.

§ 3 Handmade and custom-made items

All our dolls and decorations are handmade one at a time from fabric, wool and natural materials. Small variations in colour, pattern, size and shape are part of the handmade character and do not constitute a defect. Items made to your individual specifications (names, dates, messages, custom colours) are produced only after the order and are excluded from the right of withdrawal (§ 312g (2) no. 1 BGB) – see § 8.

§ 4 Prices and payment

(1) All prices are final prices in euro. As a small business under § 19 UStG we do not charge or show VAT. (2) Shipping costs are shown on the product page and in the checkout before you order; orders over 150 € ship free within Germany and the EU. (3) Payment is made through Stripe Checkout using the methods offered there (credit/debit card, SEPA direct debit, PayPal where available). The goods are dispatched after the payment has been confirmed. (4) For custom-made items payment in advance is required.

§ 5 Delivery

(1) We ship within Germany and to the countries listed in the checkout. (2) Items in stock are dispatched within 2–5 working days after payment. Custom-made items are dispatched within the production time stated on the product page. (3) If a product is unexpectedly unavailable we will inform you immediately and refund any payment already made. (4) For consumers the risk of accidental loss passes on handover of the goods.

§ 6 Retention of title

The goods remain our property until the purchase price has been paid in full.

§ 7 Warranty and liability

(1) The statutory warranty rights apply (§§ 434 ff. BGB). (2) Our products are decorative items and, unless expressly stated on the product page, not toys for children under 3 years – they may contain small parts. (3) We are liable without limitation for intent, gross negligence, injury to life, body or health and under the Product Liability Act. For slight negligence we are liable only for breach of essential contractual obligations and limited to the foreseeable, typical damage.

§ 8 Right of withdrawal for consumers

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods (for a multi-part delivery: the last part). To exercise the right you must inform us – Georgela-Mariana Cucuiet, Greuner Brook 1, 21271 Hanstedt, Germany, office@cleosdeco.com, +49 1512 0734697 – of your decision by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. Sending the notice before the period expires is sufficient.

Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days from the day we receive your notice. We use the same means of payment you used unless expressly agreed otherwise; you will not incur any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You must send back the goods without undue delay and no later than 14 days from the day on which you notified us. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exclusion. The right of withdrawal does not apply to goods that are not prefabricated and are made on the basis of an individual choice or determination by the consumer, or are clearly tailored to personal needs (§ 312g (2) no. 1 BGB) – e.g. personalised pieces with names, dates or messages, or custom-coloured dolls.

Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.)
To: Georgela-Mariana Cucuiet, Greuner Brook 1, 21271 Hanstedt, Germany, office@cleosdeco.com
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*): ________
Ordered on (*) / received on (*): ________
Name of consumer(s): ________
Address of consumer(s): ________
Signature of consumer(s) (only if on paper): ________
Date: ________
(*) Delete as appropriate.

§ 9 Dispute resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 10 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their country of residence. Should any provision of these terms be invalid, the remaining provisions remain unaffected.