Right of Withdrawal

Widerrufsbelehrung for consumers. Version: 19 September 2026.

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods (for a multi-part delivery: the last part). To exercise the right you must inform us – Georgela-Mariana Cucuiet, Greuner Brook 1, 21271 Hanstedt, Germany, office@cleosdeco.com, +49 1512 0734697 – of your decision by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. Sending the notice before the period expires is sufficient.

Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days from the day we receive your notice. We use the same means of payment you used unless expressly agreed otherwise; you will not incur any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You must send back the goods without undue delay and no later than 14 days from the day on which you notified us. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exclusion. The right of withdrawal does not apply to goods that are not prefabricated and are made on the basis of an individual choice or determination by the consumer, or are clearly tailored to personal needs (§ 312g (2) no. 1 BGB) – e.g. personalised pieces with names, dates or messages, or custom-coloured dolls.

Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.)
To: Georgela-Mariana Cucuiet, Greuner Brook 1, 21271 Hanstedt, Germany, office@cleosdeco.com
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*): ________
Ordered on (*) / received on (*): ________
Name of consumer(s): ________
Address of consumer(s): ________
Signature of consumer(s) (only if on paper): ________
Date: ________
(*) Delete as appropriate.